Q. 1. How to add my bank details?
After logging in, you will see My Profile at the right hand side of the screen, click on Add bank
account. On clicking, you will be asked to enter the bank account number and IFSC code, for
verification purpose you will be asked to upload a picture of the cancelled cheque and first
passbook. Post verification your bank account details shall be saved.
Q. 2. How to make payments?
On the Account Summary page, your current loan details shall be shown, a Pay Now button shall be
activated for the LAN for which payment is pending. On clicking, you shall be taken to the
page where your full details shall be displayed and will be asked to proceed for payments and
to the payment gateway.
Q. 3. How to do loan re-pledge?
On the Account Summary page, your current loan details shall be shown, a Loan Re-Pledge button
be displayed against the LAN. On clicking, you shall be redirected to a page, where you account
summary and various Gold Loan schemes shall be displayed with its details. You can click on
Now and go ahead with the required formalities with the scheme of your choice.
Q.4 How to view and update my profile details?
Under My Profile on right hand side of the screen, you can view your details, additionally you
get the option to add your bank details, secondary mobile number and secondary address
Q.5 How to view account details?
You can view your account details under My Profile. Your account details will have a summary of
your active and closed account details of the past including open/closed dates, loan amount,
name, interest rate etc.
Q.6 How to register for logging in into your digital gold loan
Visit www.fedfina.com, and click on Login on right side of the page. You shall be redirected on
another page where you will be asked to register yourself via UCIC or LAN ie. Loan Account
along with entering your mobile number & CAPTCHA code. An OTP will be sent to your mobile number
verification after which you can continue the login process
Q. 7. How to set a password for your digital gold loan account?
After successful OTP verification, you will be asked to set a new password for the Account. Once
password is set successfully, you can continue the login process. You can set up your login via
or fingerprint scan, on the successful login process you can now log in via password or mpin to
access your account
Q. 8. What should I do if I have forgotten my password?
Click on Forgot password from the login screen, you will be asked to enter UCIC or LAN. After
entering either of the details, click on Generate OTP. An OTP will be sent to your registered
number, after verification you will be asked to set a new password for the Account, once a
is set successfully, you can now log in.